API Reference
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Update Call Queue in Domain

put
https://{server}/ns-api/v2/domains//callqueues/
Path Params
string
required
length ≤ 64
Defaults to ~

This is the main organization name. This is used to link resource to its group/tenant/organization/enterprise. Then using in path for GET you can set to "~" to use the domain name linked to your token/key instead of the domain name itself when reading for your own domain.

string
required

When used in path the callqueue value will link to a extension id for a preconfigured callqueue. If using agent actions like "login" you can use "all" to change action for all of the queues the agent is in currently, it can not be used for agent update requests.

Body Params
string

This is a simple description of the callqueue which can be used to better explain the use or purpose of this call queue.

string
enum

This is the main dispatch type for hunting agents. The options are described below. #Round-robin #Tiered Round-robin #Ring All #Linear Cascade #Linear Hunt #Call Park

Allowed:
string
enum

Enabled will trigger music on hold for the domain and allow it to be customized.

Allowed:
integer

This is the timeout in seconds the call queue will attempt an agent before timing out and retrying additional resources.

integer

This is the current number of agents configured for this callqueue.

string
enum

Enabled will trigger music on hold for the domain and allow it to be customized.

Allowed:
string
enum

Enabled will trigger music on hold for the domain and allow it to be customized.

Allowed:
integer
0 to 6
Defaults to 0

This setting will allow callback's in the callqueue allowing callers to press a buton and opt for a callback instead of waiting. 0 the default is off, any other positive number will enable callback and allow callback up to that many hours after the callback is requested.

integer
≥ 0
Defaults to 0

This setting is the maximum number of callers allowed in the queue before forward busy answer rules will be followed. 0 is unlimited

integer
≥ 0
Defaults to 0

This setting is the maximum expected wait time allowed in the queue before forward busy answer rules will be followed. 0 is unlimited

integer
≥ 0
Defaults to 0

This is the max wait time in minutes that it would allow a call to wait before being forced out of the queue. 0 is unlimited

string
enum
Defaults to no

This will enable IP checking. Default is no

Allowed:
string | null

This is a optional setting that will control the source match for the forward dispatch leg of calls allowing if needed different matches to connecting devices when calls come through the queue.

string
enum
Defaults to no

This will enable IP checking. Default is no

Allowed:
string
enum
Defaults to no

Option whether to record calls or not. Available options are "yes", "yes-with-transcription", "yes-with-transcription-and-sentiment", or "no"

Allowed:
string | null

This is the keyword that will be the trigger for a new SMS queueing session

string | null

The message to auto reply to a inbound SMS message once the trigger keyword is detected

string | null

The message that will be auto replied when a message wihtout the keywork is detected.

string | null

The message that will be auto replied when there are no agents available and the system is unable to setup a sms chat session at this time.

string | null

This is the keyword that will be the trigger to end a active SMS session.

string | null

The message that will be played after a successfully termination of a session via a keyword.

string
enum
Defaults to no

This will enable IP checking. Default is no

Allowed:
integer
0 to 99
Defaults to 0

When using a callqueue-dispatch-type value that allows for mutlple agents to be run on at a time this setting controls the amount of agents that are dispatched in the first round.

integer
0 to 99
Defaults to 1

When using a callqueue-dispatch-type value that allows for mutlple agents to be run on at a time this setting controls the amount of agents that will be added to the group activly ringing at each agent timeout level.

Responses

Updated 11 months ago

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Updated 11 months ago