Check Availability

This method returns the availability status of the configured hours of operation of the associated Messaging/Chat scenario entry. Optionally, Estimated Wait time (EWT) (in seconds) may be returned but could be missing if the server does not have enough data to estimate the EWT value. Note that the API does not check if there are any agents actually logged in.

Status Meanings

Status NameDescription
availableThe requested service is available.
notAvailableThe office providing the requested service is currently closed.

Returns

CodeDescription
200Success: Returns the scenario entry’s current status / EWT (optionally)

Errors

CodeDescription
403Forbidden
503Service Unavailable
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