API Reference

Real-Time Statistics

With the OneCloud CX Real-Time Statistics API, you can currently do the following:

  • Create and manage a real-time statistics subcription
  • Retrieve dispositions
  • See if agents are available for a specified service

Notes:

  • Users attempting to use this API must have the privileges "Access Realtime Stats API", "View real-time agent metrics", and "View real-time service metrics" enabled, as well as be the assigned supervisor for the corresponding teams.

For a list of statistics to use, please see OneCloud CX Help Documentation.

The OneCloud CX Real-Time Statistics API methods are as follows.

Note: