get https://mytenant.cx.onecloud.com/configapi/v2/recordings/metadata
Returns the following metadata for the specified interaction:
| Data Item | Description |
|---|---|
| Start Time | Interaction start time |
| Agent loginId | Username of the agent who last handled this call |
| Agent First Name | First name of the agent who last handled this call |
| Agent Last Name | Last name of the agent who last handled this call |
| Customer phone | Customer’s phone number (technically, the phone number of the party opposite to the above agent) |
| Direction | Call direction relative to the above agent, Inbound or Outbound |
| Service | Name of the service or campaign associated with this call |
| Disposition | Disposition selected by the agent for this interaction |
| Notes | Notes entered by the agent for this interaction |
| Voice Signature | Indicates whether the recording contains a vocie signature. |
| Flagged | Indicates whether the interaction was flagged by the agent. |
| Talk Time | Overall call duration. |
| RecordingId | Name of the file that contains the recording of this interaction. |
| Review URL | Link for direct access to the recording via the Contact Center Administrator application (login required). |
| Screen Recording | Indicates whether an agent screen recording is available for this interaction. |