get https://mytenant.cx.onecloud.com/configapi/v2/multi_channel_recordings
This method is used to get information about the structure of a specific multichannel call recording. The call is identified by the Global Inteaciton Identifier (GIID). This article describes the various ways the GIID of a call can be obtained.
Response Attributes
| Attribute | Description |
|---|---|
| _id | Internal use only. |
| tenant_id | Internal use only. |
| global_interaction_id | The GIID of this interaction. (The same GIID that was used to get this metadata.) |
| interaction_id | The GIID may refer to several related interactions (for example, a primary customer-agent call and a related consult call). Thus, in addition to the GIID, each interaction has a globally unique interactionid. Each interaction has a list of _parties. |
| party_id | Identifier of a party within the interaction identified by the interaction_id. Note that this identifier is used exclusively for retrieval of the party's audio via the Get Party Audio File method and is not intended to be used for any other purposes. |
| party_type | USER - the given party is a configured BPCC user (typically, an agent); CONTACT - the given party is a known customer; UNIDENTIFIED - the given party could not be identified as either a BPCC user or a known customer. |
| first_name | Party's first name if available. |
| last_name | Party's last name if available. |
| phone | Party's phone number used for the given call if available. |
| user_id | Internal use only. |
| recordings | Because call recording can be stopped and started, each party can have multiple recording segments. The recordings array contains data about each recording segment, including its duration in seconds and start_time in UTC. Note that the ordinal numbers of recording segments start with 0. |